Refund & Cancellation Policy

01What you pay for

The Free plan costs nothing. The paid plans are one-time passes:

• Plus: ₹299 for 30 days. For the regular traveler.
• Pro: ₹799 for 30 days. For groups and frequent trips.

Passes are bought in the web planner or the Android app and paid through Razorpay. They are not subscriptions: nothing renews or is charged again automatically. Plans are not sold inside the iOS app.

02Cancelling

Because passes never renew, there is nothing to cancel. When your 30 days end, your account returns to the Free plan on its own, and all your trips stay in your account. Buying another pass of the same plan adds 30 days to the time you have left.

03When you get a full refund

• Duplicate payment: you were charged more than once for the same purchase. We refund every extra charge.
• Pass not activated: your payment succeeded but your plan wasn't switched on within 24 hours, and we can't fix it.
• Paid features not working: within 7 days of purchase, the features your pass includes don't work because of a problem on our side that we can't fix.

04What isn't refundable

• Unused days of a pass that is otherwise working, or a change of mind after you have started using the paid features.
• Requests made more than 7 days after purchase, except duplicate or unactivated payments.
• Travel costs or decisions based on routes, opening hours, prices or place details, which come from third parties. OffBeatHoliday doesn't sell or book travel.

05How to ask for a refund

Email offfbeatholiday@gmail.com from the email address on your account, with:

• the plan you bought and the date,
• the Razorpay payment or order ID (it's in your receipt email), and
• a short note on what went wrong.

We aim to reply within 2 business days.

06How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We start the refund as soon as it's approved; your bank or card issuer usually shows it within 5 to 7 business days. Once a pass is refunded, your account returns to the Free plan and your trips stay.

07Failed payments

If money left your account but the payment failed, Razorpay and your bank normally reverse it automatically within 5 to 7 business days. If it hasn't come back by then, email us with the payment details and we'll help.

08Your consumer rights

Nothing in this policy limits rights you have under applicable consumer law, including India's Consumer Protection Act, 2019. See also our Terms & Conditions and Privacy Policy.